RETURN POLICY
If you are not completely satisfied, you can return the product to us and we will replace it or credit your account, subject to the terms below. This policy applies to products bought from Owen Fitnesspt.
This policy forms part of the Owen Fitness Terms and Conditions and words defined in the Terms and Conditions have the same meaning in this policy unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way.
1. Unwanted Products
In general, you can return an unwanted product to us at no charge, provided:
it is undamaged and unused, with the original labels and stickers still attached;
it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
it is not missing any accessories or parts;
it is not listed in section 2 – Products not eligible for return; and
you log a return by email to sales@owenfitness.co.za within 14 days of delivery of the unwanted product.
We will collect the product from you at no charge. Our courier is entitled to refuse the collection of a product that is not properly packaged for transport.
Once we have inspected the product and approved your return, a credit will automatically be applied to your credit card or original method of payment. Please bear in mind that refunds can take 5 – 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.
Want to exchange?
Fashion and footwear products can be exchanged for a different size provided that such variation is available and is available at the same price as the product originally purchased. In such a case, we will collect the product from you and deliver the requested product to you at no charge. If such variation is not immediately available, we will credit your account with the purchase price of the product (or refund you if that is your preference) within 7 days of you logging the return.
We reserve the right to inspect the product to validate your return. Please refer to our FAQs for some advice on making sure that your product is returnable under this section.
Not what you ordered?
If we accidentally deliver the wrong product to you or if the product is not as described on the Website (or if it is missing any accessories), please notify us by emailing sales@owenfitness.co.za and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 7 days of the return (or refund you if that is your preference).
2. Products not eligible for returns
The following products are not eligible for a refund, exchange or credit:
products marked “Final Sale”;
electronic vouchers;
underwear;
3. Products damaged on delivery
Should a product be damaged at the time of delivery/collection, please notify us of such delivery/collection by logging a return via email to sales@owenfitness.co.za
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair/replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 7 days of logging the return (bear in mind that refunds can take 1-5 working days to reflect in your account). Repairs and replacements could take longer, depending on parts/replacement availability.
4. Defective products
We do our best to ensure that the products we deliver to you are of high quality and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return under this section 4:
faults resulting from normal wear and tear;
damage arising from negligence, user abuse, or incorrect usage of the product;
damage arising from electrical surges or sea air corrosion;
damage arising from a failure to adequately care for the product;
damage arising from unauthorized alterations to the product; and
where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
Standard Warranty
If you have received a product that turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 6 months after delivery/collection of the product (except in the case of an extended supplier warranty, which is set out below).
You can do so by emailing sales@owenfitness.co.za and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product (if such repair/replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 7 days of logging the return (bear in mind that refunds can take 1-5 working days to reflect in your account). Repairs and replacements could take longer, depending on parts/replacement availability.
Please provide suitable packaging for returning the product (it need not be the original packaging), as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair/replacement or a refund. Our courier is entitled to refuse the collection of a product that is not properly packaged for transport. See section 6 below for more information on this.
5. Charges
If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.
If you return a product that does not comply with this policy, you may be liable to reimburse Owen Fitnesspt for the cost of collecting the product from you and the cost of having the product returned to you.
